Diane Boswell
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Global Program Development and Management
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Software Development Life Cycle
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Product Launches
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Product Performance Monitoring
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Cross Functional Team Building
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Analyst Relations
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Advisory Boards
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Executive Events
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Contract Negotiations
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Instructional Design
EXPERIENCE
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Triangle Literacy Council
Durham NC 09/2020 - 05/2021
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Internship, required for Masters in Educational Innovation, Technology and Entrepreneurship at UNC- Chapel Hill.
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Supported the Director of Instruction with creation of partnership presentations to increase local corporate sponsorship.
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Supported the Mentoring Coordinator with updated presentations used to onboard volunteer tutors and mentors
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Mighty Curious Games – Co-Founder & COO
Raleigh, North Carolina • 06/2020 – current
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Awarded funding from the UNC Reese Innovation Lab to create an educational game focused on climate change.
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Established LLC and wrote the Operating Agreement.
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Collaborates with co-founders and graphic illustrator on design for game cards.
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Participates in game play testing with target audience.
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SAS - Principal Marketing Operations Specialist
Programs, Portfolio & Operations, Product Management
Cary, North Carolina • 09/2004 - 08/2015
Portfolio & Operations
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Managed over 100 Development Partner and Early Adopter contracts involving Product Management, R&D, Release Engineering, Legal, Consulting and SaaS.
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Created a cross-divisional App Review Board to approve, address and remove impediments to efficiently deliver iOS apps to the Apple Store.
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Critically analyzed product portfolio performance data and presented research to executive leadership.
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Identified over 400 references for the Gartner and Forrester analyst reports by examining qualitative and quantitative customer data.
Customer Engagement Programs
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Pitched and drove the creation of 3 on-line communities, increasing customer engagement by 40% through gamification.
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Managed 4 executive level Customer Advisory Boards and 5 director level on-site seminars sponsored by ProductManagement.
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Assisted in the development of agendas, recruited speakers, managed budgets and promotion of events attended by over 400 customers annually.
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Piloted 3 technical webinars empowering customers to optimize their software solutions.
Manager, Business Operations, Financial Services Practice • 01/2002 - 08/2004
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Program managed the product launch of the SAS Anti-Money Laundering solution.
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Optimized workflows to address documentation, marketing and partner relationships.
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Legal Analyst, Contracts & Legal Division • 01/1997 – 12/2001
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Drafted and negotiated software license and consulting agreements for the West Coast and Asia Pacific Sales Offices.
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Effectively communicated detailed information to internal staff regarding contracts administration.
Contracts Manager • 05/1995 – 12/1996
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Continuously enhanced processes and systems to develop best practices and global consistency.
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Collaborated with Legal, Finance, Sales and Technical Support to address customer issues and implement viable solutions.
Contracts Administrator • 04/1985 – 04/1995
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Managed and administered software contracts within assigned domestic and international regions.
Education
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University Of North Carolina At Chapel Hill • Expected in 08/2021
Master of Arts inEducational Innovation, Technology and Entrepreneurship
University Of North Carolina At Chapel Hill
Bachelor of Arts: English & Political Science
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